NBF Insurance Brokers Leverages Technology and Strategic Partnerships for Value Creation
FBN Insurance Brokers Limited, a subsidiary of FBN Holdings, leverages technology and strategic partnerships to create value and improve customer experience.
The brokerage firms said they remain driven by their vision to be the leading provider of insurance brokerage and advisory services in Nigeria, and therefore have completely automated their key processes to ensure a seamless experience for their clients.
It promised to continue to explore and strengthen business partnerships inside and outside the country to increase the size and quality of its insurance and risk management offerings for existing and potential customers. .
The Managing Director/CEO of the company, Olumide Ibidapo, who spoke in an interview in Lagos, said that FBN Insurance Brokers has made leaps and bounds over the past year in the areas of customer experience, strategic partnerships as well as digital transformation.
The company, he said, is currently engaging underwriters with a view to providing appropriate product bundles that provide customers with much-needed covers with a high degree of flexibility, especially in terms of coverage.
“Internationally, we have strengthened our partnership with major entities such as Howden One, TRM and BUPA International. These partnerships have positioned us to provide tailored insurance solutions to our clients’ emerging risks.
“At FBN Insurance Brokers, we have created a digital roadmap that will enable us to achieve our goal of fully automating our business processes while leveraging the best available technology,” Ibidapo said.
Regarding customers, he added that “we intend to use a data-driven approach to better understand their needs, preferences and potential challenges. This will help us provide the right insurance solutions while providing valuable information to our underwriting partners for product development.
“We are also currently developing a digital solution that would make insurance solutions easily accessible to the public. This platform, when operational, will improve the end-to-end customer experience, from policy purchase to claims management. »
In order to tap into the latent potentials in the Nigerian insurance industry, he said, the aim of FBN Insurance Brokers is to fully transition to a digital outfit while offering bespoke advisory and risk management to the retail, corporate and public sectors of the economy. .
“We also plan to consolidate our existing partner network while entering into new partnerships with the aim of providing a full range of solutions to our customers while exploring new business areas.”
“Finally, we plan to continue to acquire and develop capabilities and skills (including human capital development) that will provide a strong competitive advantage in the insurance brokerage sub-sector. This will enable us to deliver on our promise of top-notch risk advisory services to our valued clients,” he stressed.